We deliver to any address in the UK (including Northern Ireland), apart from PO boxes. Please see Royal Mail's Terms & Conditions: https://www.royalmail.com/terms-and-conditions.

We currently can't deliver or accept returns from the Republic of Ireland or the Channel islands.

£8. This covers the cost of delivery and returns with the courier.

We understand that wear and tear happens so don’t worry, we won’t charge you for that. We do not offer damage insurance against significant damage, loss or theft.

We recommend picking a delivery date that's at least 3 days before you leave for your ski holiday so that there's enough time to arrange an exchange if necessary.

On or before your delivery date. Wherever possible we send out orders early so that you have more time to try the item on. Don't worry, you won't be charged extra if your item arrives early.

Yes. You’ll receive a tracking link in your shipping confirmation email.

Blanqo rentals are delivered out to customers via the FEDEX Next Day service. We use Royal Mail's tracked 24 hour service for returns.

Typically not as we use a weekday courier service. If you select a delivery day at the weekend, we’ll deliver on the next working day. If it’s critical that your items are delivered over the weekend, please Contact Us.

Pop the prepaid Royal Mail returns label on your mailer bag with all the garments inside. Seal the bag and return it to a Post Office on or before your Return Date. There are 11,500 of these throughout the UK. Find your nearest one here -Royal Mail Branch Finder.

You can also arrange for Royal Mail to collect your items from your address at our Royal Mail portal. Whilst often free, this service can sometimes have a small charge depending on location and number of items rented.

If your Return date is a Sunday or a Bank Holiday, send your skiwear back before midday on the following working day.  

When items are returned late it can affect other customers’ orders. Therefore we charge a daily £50 late fee until the 150% of the item’s RRP has been reached. If you’re unable to return your item please contact hello@blanqo.co.uk as soon as possible.

Unfortunately we cannot accept returns sent from outside of the UK.

You should still be able to return your rental at a DPD Pickup shop on a Sunday or Bank Holiday. However if all nearby shops are closed, please return by midday on the following day.

Items are returned using Royal Mail's Tracked 24 hour service. We use the FEDEX Next Day service to deliver items to customers.