Privacy Policy

1. BACKGROUND

Blanqo Limited (“Blanqo”, “we”, “our” and “us”) understands that your privacy is important to you and that you care about how your information is used online. We respect the privacy rights of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights under the law.

By visiting our site, you engage in our “Service” and accept our Privacy Policy. If you do not accept this Privacy Policy, you must stop using our site immediately. This policy applies only to your use of our site. It does not extend to any website linked to from our site, hence we advise you to check the privacy policies of any such websites before providing any data to them.

We reserve the right to amend this Privacy Policy without notice to you by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. INFORMATION ABOUT US

Our site, www.blanqo.co.uk is owned and operated by Blanqo Ltd, a limited company registered in England and Wales under company number 13513790, whose registered address is International House, 64 Nile Street, London, England, N1 7SR.

3. WHAT DATA WE COLLECT

Depending on your use of our site we may collect some of the following data: Name, email address, phone number, shipping and billing addresses, demographic information such as preferences or interests. We store limited data related to your payment method to enable transactions, otherwise financial information is stored by our third party payment processors Stripe and Apple Pay so that payments can be made and taken. We may also obtain information as a result of authentication or identity checks. 

Our servers automatically collect your IP address, browser type, operating system and usage data for the purposes of analytics and advertising. We’ll also collect mobile device data such as device ID, model, manufacturer and location if you access the site from a mobile device.

4. HOW WE COLLECT YOUR DATA

We will collect data that you voluntarily submit and consent to us using it for the purposes of using our service (e.g. name, email address, shipping location, etc). 

We collect technical data about your equipment, browsing actions and patterns by using cookies, server logs and other similar technologies. 

We may receive personal data about you from various third parties and public sources such as analytic providers (e.g. Google), advertising networks, payment and delivery services and publicly available sources such as Companies House and the Electoral Register based inside the UK.

5. HOW WE USE YOUR DATA

We may use your personal information for making and receiving payments, managing your account, enabling you to partake in competitions, notifying you of changes to the Terms & Conditions or this Privacy Policy, and responding to your communications. Your personal info may also be checked with credit agencies to prevent fraud and when legally necessary, we may disclose your info to a relevant regulatory body. We may also use your information to send you marketing updates, but only if you are in agreement with this. We do gather information about statistics and site traffic, but your personal details will never be passed on. We may use personal information for internal marketing, demographic studies, to keep www.blanqo.co.uk the best it can be. We may use third-party advertising companies to serve you ads when you visit the Site, however we will get your express opt-in consent before we share your personal data with any third party for marketing purposes. At all times, you may choose to opt out of receiving marketing emails.

6. HOW WE STORE YOUR DATA

We will always endeavour to maintain safeguards and ensure the security, integrity and privacy of the information you have provided. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for seven years after they cease being customers.

7. HOW TO CHANGE INFORMATION WE HOLD ABOUT YOU

You may at any time change or remove the information in your account by logging into your account or emailing us at hello@blanqo.co.uk. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with legal requirements.

You may at any time opt out of email communications by updating your preferences or contacting us at hello@blanqo.co.uk. 

8. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations as follows: 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. The privacy policies of our third-party service providers include:

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by the General Data Protection Regulations (GDPR) and applicable electronic marketing regulations.

Online Postings

When you post comments, contributions, reviews or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the site. These companies may use information about your visits to the site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. The privacy policies of our third-party advertisers include:

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis.

9. YOUR RIGHTS

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).


Under GDPR you have:

1. the right to request access to, deletion of or correction of, your personal data held by us;

2. the right to complain to a supervisory authority;

3. the right to be informed of what data processing is taking place;

4 the right to restrict processing;

5. the right to data portability;

6. the right to object to processing of your personal data;

7. rights with respect to automated decision-making and profiling.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to hello@blanqo.co.uk. 

We try to respond to all legitimate requests within one month. If your request will take us longer we will notify you and keep you updated.

10. UNDER 18's

We do not knowingly collect or solicit information from children under the age of 18. By using the Site, you represent that you are at least 18 years of age or have been given permission by a guardian or parent to register, buy or rent on our site. If you become aware of any data we have collected from someone under the age of 18, please contact us by emailing hello@blanqo.co.uk.